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SolidWorks Support
Technical support for SolidWorks products
is provided by VAR's (Value-Added Resellers). SolidWorks Subscription
Services entitles you to major software upgrades and service packs,
comprehensive technical support, an extensive online Knowledge Base,
view your service requests and make enhancement requests. Subscription
Services enables you to participate more actively as a member of the
global community of SolidWorks users.
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Search the SolidWorks Knowledge Base - Search the Knowledge Base for
existing solutions
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Discussion
Forums -
Interact and ask
questions with other SolidWorks community members.
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Customer Portal - A web-based hub
for SolidWorks resources including the latest versions of SolidWorks
software and service pack updates, a Knowledge Base and wide range
of technical documents, such as Help, Tech Tips, Macros, and Best
Practices, ability to make enhancement requests, view your service
requests, view your SPR's, edit your customer profile, and
participate in a moderated discussion forum.
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SolidWorks Rx can
be used to diagnose common issues and package information for the support
engineer. SolidWorks Rx is available under
the SolidWorks <version>\SolidWorks
Tools Windows Start menu.
Support
for Free Products
(eDrawings,
DWGeditor, and DWGgateway)
SolidWorks Tech Alerts
02/12/2010 02:12 PM
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Survey: Voice of the Engineering Department |
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Here is your chance to help SolidWorks create better solutions that meet your needs. While SolidWorks remains committed to its core products we understand that we need to do more to support your success. As such, our goal is to better understand the fit and challenges of engineering departments within their firms but just as importantly what external challenges they face as well. These engineering professionals have identified a set of customer needs that we would like help with prioritizing.
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01/28/2010 04:34 PM
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Available: SolidWorks 2009 SP5.1 is available for download |
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This service pack is now available to Subscription Service customers. To download, click here. Or log into the SolidWorks Customer Portal at https://customerportal.solidworks.com and click Download Software and Updates to access the update. Note: If you installed the hotfix for SolidWorks 2009 SP5.0, you should uninstall that hotfix before installing SolidWorks 2009 SP5.1.
For a listing of SPR's fixed in this Service Pack, click here..
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01/26/2010 01:10 PM
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Available: SolidWorks 2010 SP2.1 is available for download |
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This service pack is now available to Subscription Service customers. To download, click here. Or log into the SolidWorks Customer Portal at https://customerportal.solidworks.com and click Download Software and Updates to access the update. Note: If you installed the hotfix for SolidWorks 2010 SP2.0, you should uninstall that hotfix before installing SolidWorks 2010 SP2.1.
For a listing of SPR's fixed in this Service Pack, click here..
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01/19/2010 12:51 PM
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News: Critical Hotfix for PhotoWorks on 64-bit operating systems with SolidWorks 2009 SP5, 2010 SP1 or 2010 SP2 |
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All customers with PhotoWorks on a 64-bit operating system with SolidWorks 2009 SP5, 2010 SP1, or 2010 SP2 MUST apply this hotfix in response to SPR# 535417. A PhotoWorks issue has been identified in 64-bit operating system versions with SolidWorks 2009 SP5, SolidWorks 2010 SP1, and SolidWorks 2010 SP2. The SolidWorks installation, operating system, program files, and data files may become damaged or unrecoverable if the PhotoWorks add-in is enabled when SolidWorks is running and the SolidWorks process is already using more than 2GB of virtual memory. See SolidWorks Technical Alerts for further details. 1) Select the version to hotfix (Note: SolidWorks cannot be running when the hotfix is applied): 2) Select whether Run or Save the hotfix. Use Save if you are applying the hotfix to more than one computer. 3) Select Run to extract the hotfix. 4) Select Run to accept the warning. 5) Unzip the files and the hotfix will be applied. 6) Patch complete. Note: You will need to uninstall this patch before applying
SolidWorks 2009 SP5.1, SolidWorks 2010 SP2.1 or higher. If you do not get this confirmation message, check to see if you have selected the correct hotfix for your installed version of SolidWorks. If this does not resolve your issue with applying this hotfix, please contact your Value-Added Reseller (VAR).
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01/19/2010 11:29 AM
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Bulletin: Important notice for customers using PhotoWorks on 64-bit operating systems with SolidWorks 2009 SP5, 2010 SP1 or 2010 SP2 |
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SolidWorks 2009 SP5 (x64), SolidWorks 2010 SP1 (x64), and SolidWorks 2010 SP2 (x64) have been temporality removed from the SolidWorks Downloads pages due to the technical issue listed below.
An issue with PhotoWorks has been identified in 64-bit versions of SolidWorks 2009 SP5, SolidWorks 2010 SP1, and SolidWorks 2010 SP2 in which the SolidWorks installation, the operating system, program files and data files may become damaged or unrecoverable if the PhotoWorks add-in is enabled when SolidWorks is running and the SolidWorks process is already using more than 2GB of virtual memory. These service packs have been removed from the web site as a precaution in order to prevent the risk of damage to customers’ systems under these circumstances. This problem does not affect 32-bit versions of SolidWorks; hence all 32-bit Service Packs are still available for download. Furthermore, SolidWorks 2010 SP0 (x64) is not affected, nor are SolidWorks 2009 SP4.1 (x64) and earlier Service Packs of SolidWorks 2009. Please note also that this issue only pertains to enabling the PhotoWorks add-in and has no effect on the use of PhotoView 360 for renderings. The issue is documented in Knowledge Base solution S-046282, included below for reference, which will be updated as more information is available. Immediate hot fixes are planned for each of these service pack versions, and will be released as soon as possible. SolidWorks 2009 SP5.1 and SolidWorks 2010 SP2.1 point release service packs are also being developed with a fix for this issue.
What should I do?
If you are using PhotoWorks on 64-bit versions of SolidWorks 2009 SP5, SolidWorks 2010 SP1 or 2010 SP2, we strongly advise waiting for the availability of these hot fixes or point release updates before any further use of PhotoWorks.
Knowledge Base Solution ID:S-046282
SolidWorks and operating system may become unstable after PhotoWorks add-in is enabled when SolidWorks processes are using more than 2GB of virtual memory. What may cause this?
Windows XP, Vista, Windows 7 (64 Bit only) operating systems:
SolidWorks and operating system may become unstable after PhotoWorks add-in is enabled when SolidWorks processes are using more than 2GB of virtual memory.
An issue has been identified where SolidWorks and the Windows operating system may become unstable after enabling the PhotoWorks add-in within SolidWorks 2009 SP5 and SolidWorks 2010 SP1 or later. The issue has been reported to the development team as SPR# 535417. If using PhotoWorks, it is advised to enable the PhotoWorks add-in only after first opening a new SolidWorks session before any files are loaded.
A symptom that this issue may occur is if no PhotoWorks Toolbar or menu appears but the Render Manager tab remains shown. If you notice these symptoms, it is strongly advised to end the SolidWorks session with the “end process” selection from the processes tab of the Windows Task Manager.
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