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SolidWorks Support

Technical support for SolidWorks products is provided by VAR's (Value-Added Resellers). SolidWorks Subscription Services entitles you to major software upgrades and service packs, comprehensive technical support, an extensive online Knowledge Base, view your service requests and make enhancement requests. Subscription Services enables you to participate more actively as a member of the global community of SolidWorks users.

  • Search the SolidWorks Knowledge Base - Search the Knowledge Base for existing solutions

  • Discussion Forums - Interact and ask questions with other SolidWorks community members.

  • Customer Portal - A web-based hub for SolidWorks resources including the latest versions of SolidWorks software and service pack updates, a Knowledge Base and wide range of technical documents, such as Help, Tech Tips, Macros, and Best Practices, ability to make enhancement requests, view your service requests, view your SPR's, edit your customer profile, and participate in a moderated discussion forum.

  • SolidWorks Rx can be used to diagnose common issues and package information for the support engineer. SolidWorks Rx is available under the SolidWorks <version>\SolidWorks Tools Windows Start menu.

Support for Free Products (eDrawings, DWGeditor, and DWGgateway)

SolidWorks Tech Alerts


02/02/2012 09:41 AM
Available: Enterprise PDM 2012 SP2 is available for download

This service pack is now available to Subscription Service customers. To download, click here. Or log into the SolidWorks Customer Portal at https://customerportal.solidworks.com and click Download Software and Updates to access the update.

For a listing of SPR's fixed in this Service Pack, click here..


 

01/31/2012 11:04 AM
Bulletin: New SolidWorks 2012 Toolbox upgrade instructions when managed by SolidWorks Enterprise PDM

Starting with SolidWorks 2012 SP2 the process has changed for upgrading a previous major version SolidWorks Toolbox dataset to 2012 when Toolbox is being managed by SolidWorks Enterprise PDM. In addition to the Toolbox upgrade procedure being revised, SolidWorks 2012 SP2 also contains fixes to ensure vaulted Toolbox datasets are properly updated to the new 2012 folder structure.

If you are updating a previous major version Toolbox to 2012 and that Toolbox is managed by SolidWorks Enterprise PDM, then this update should be done using SolidWorks 2012 SP2 to avoid Toolbox folder structure and Toolbox file location problems.

Please see Knowledge Base Solution S-058099 for the revised SolidWorks 2012 Toolbox upgrade procedure when Toolbox is managed in a SolidWorks Enterprise PDM vault.
 


 

01/27/2012 11:14 AM
Available: SolidWorks 2012 SP2 is available for download

This service pack is now available to Subscription Service customers. To download, click here. Or log into the SolidWorks Customer Portal at https://customerportal.solidworks.com and click Download Software and Updates to access the update.

For a listing of SPR's fixed in this Service Pack, click here..


 

01/27/2012 09:56 AM
Available: 3DVIA Composer V6R2012x is available

 

3DVIA Composer is the leading solution for developing and deploying 2D and 3D technical product communication, and 3DVIA Composer V6R2012x continues this legacy through improved interoperability, workflow, and output quality.
3DVIA Composer V6R2012x is available for download from the Customer Portal.
Discover the What's New video and What's New Datasheet on the SolidWorks Web site

 

01/10/2012 12:39 PM
Available: SolidWorks 2012 SP2.0 EV (Early Visibility) is available for download

This service pack is now available to Subscription Service customers. To download, click here. Or log into the SolidWorks Customer Portal at https://customerportal.solidworks.com and click Download Software and Updates to access the update.

For a listing of SPR's fixed in this Service Pack, click here..


 

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